FAQs

If you are unable to find an answer to your question below please feel free to call us on 03 9689 9291 or email us via info@bosssofas.com.au and our customer service team will be happy to assist you.

PAYMENTS

What payment methods can I use?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment, please make cheques payable to Boss Furniture Pty Ltd.. All payments are in AUD.

Please note: goods will not be dispatched until full payment has been received by Boss Sofas..

Will my payment details be secure?

When purchasing from Boss Sofas your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at info@bosssofas.com.au

ORDERING

How do I order online?

If you would like to purchase a product, select your options and then click on the red “Add to Cart” to add it to your shopping cart. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on “Edit Cart” in the top right hand corner of the page. When you would like to proceed to payment, click on the Checkout button to finalise your purchase order.

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. After your order is processed, we will also contact you by email, SMS or phone when your order is despatched with the relevant tracking information.

How do I see my order information once I've placed my order?

You can access your invoice from the Thank You page once you have processed your order. A confirmation email with your order information will also be sent to your email address. If you have misplaced your confirmation email you are able to log into your account from the website and view your past orders where you will be able to access and print off your invoice. This can be accessed by clicking on "My Account" on the bottom of the page.

Can I change or cancel my order after I've placed it?

If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 03 9689 9291 or via email info@bosssofas.com.au.

Can I find all Boss Sofas products on this website?

Yes, you can. We ensure that our online store always shows all of the products that we're able to manufacture for you, of course we're also a custom made furniture company, so any idea you have in mind can be brought to life, simply fill in our 'custom made' page for a quote.

Can I view your products in person?

Not exactly. All our furniture is made to order here in our Melbourne based factory, so we do not have a 'showroom' for customers to take a look at our furniture, however we do have a few pieces here and there and of course the pieces we are working on for current projects, so you're more than welcome to visit our factory to visit our quality products and craftsmanship.

DELIVERY

Where does Boss Sofas ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Footscray – VIC factory.

When can I expect my order?

Once an order is placed, work begins immediately on the prep and manufacturing of your sofa, this usually takes us less than 3 weeks, it is then wrapped and ready for despatch which we will then contact you for a delivery time/day.

Your location and order size will impact on the speediness we can get your order to you. delivery lead times are as follows:

• NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
• Perth and Adelaide between 5 and 12 business days.
• Non-metro areas (including Hobart and Cains) between 12 and 18 business days.

For special requirements, please contact our customer service team on 03 9689 9291.

How can I track my order?

Our policy is to keep you informed. Before your order is despatched, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Can I pick up my order?

Most certainly! Be sure to first select "Collect from our factory" during the checkout process. Any order can be collected from our Footscray factory and, of course, at no charge. Please wait for our contact before coming down as the manufacturing process generally takes 3 weeks to complete.

We're open Monday-Friday 10am-5pm, Saturdays - appointment only.

Please note: We do not carry stock at our factory.

RETURNS

Can I return my order if I change my mind?

Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition within 7 days for a full refund less freight. Unwanted items must be returned to the following address:

Boss Furniture
176 Cowper St
Footscray, VIC 3011

Once we receive the returned products, we will issue your refund within 72 hours.